Refund Policy

At a glance

• Points come back automatically if a generation fails
• Unused points are fully refundable within 7 days of purchase
• No subscription. Top up when you need to

Unused points

• Within 7 days of the purchase date, a purchase of which nothing has been used can be fully refunded on request. (Terms, Article 4(3))
• Points cannot be exchanged for cash or transferred to another user. (Terms, Article 4(2))
• The validity period and expiry conditions of points are [to be decided]. Once they are set, they will be announced first on the purchase screen and in these Terms. (Terms, Article 4(4))

Points for a generation that has started

Once a generation has started, the points spent on it are not refunded. This is the limit on withdrawing an order under Article 17(2)(5) of the Korean Act on the Consumer Protection in Electronic Commerce, and the Company shows it next to the generate button as Article 17(6) of the same Act requires. (Terms, Article 5(1))

When a generation fails

If a generation fails for a reason on the Company's side, such as an engine error, the points spent come back automatically, with no request needed. (Terms, Article 5(2))

When a result differs markedly from its description

If a result differs markedly from the template's description or samples, let us know through customer support. After checking, the Company will make it again or return the points. (Terms, Article 5(3))

Asking for a refund

Points you have not used are fully refundable within 7 days of purchase. Write to the address on the Contact page and we will process it.

Support email: [to be added] · Contact page